Terms & Conditions

Ilsas Luxe 

Overview

Please read these Terms & Conditions carefully before using our website, www.ilsas-luxe.com.

By accessing or using any part of this website, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.

These Terms are governed by and interpreted in accordance with the laws of New South Wales, Australia, and you submit to the jurisdiction of its courts.

Ilsas Luxe reserves the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Our Services

We aim to provide a smooth and reliable website experience. However, Ilsas Luxe is not responsible for any delays, interruptions, or downtime of the website.

We do not guarantee that the website will always be available or free from errors.

Prohibited Conduct

When using our website, you agree not to:

  • Violate any laws or regulations

  • Infringe on the rights of others

  • Upload or transmit harmful, offensive, or malicious content

  • Interfere with or disrupt the website’s functionality

  • Attempt to gain unauthorized access to our systems

Intellectual Property

All content on this website, including text, images, design, logos, and graphics, is the property of Ilsas Luxe and is protected under Australian law.

You may view and use the website for personal, non-commercial use only. You may not copy, reproduce, distribute, or modify any content without prior written permission.

Ilsas Luxe reserves the right to take legal action in the event of misuse of its intellectual property.

Terms of Sale

By placing an order, you agree to purchase products subject to these Terms.

  • All orders are subject to availability and confirmation

  • Each order forms a separate binding agreement

  • Orders are for personal, non-commercial use only

  • We reserve the right to accept or reject any order

You confirm that all details provided are accurate and that you are authorized to use the payment method. Any suspected fraud may be reported to authorities.

Right of Refusal

Ilsas Luxe reserves the right to refuse or cancel any order at its discretion.

This may include, but is not limited to:

  • Suspected fraud

  • Violation of policies

  • Abuse or misconduct

  • Orders outside service areas

We will always aim to resolve issues before cancelling an order.

Pricing

All prices listed on the website are in Australian Dollars (AUD) and include GST where applicable.

Prices exclude shipping costs unless stated otherwise.

Ilsas Luxe reserves the right to change pricing at any time. However, confirmed orders will not be affected by price changes.

Payment

We accept payments via:

  • Credit/Debit Card (Visa & Mastercard)

  • PayPal

Once your order is placed, you will receive a confirmation email.

Returns & Exchanges

Returns and exchanges are accepted in accordance with our Returns Policy.

Customers are responsible for reviewing and complying with the conditions outlined in that policy.

Damaged or Faulty Goods

All items are inspected before dispatch.

If you receive a faulty or damaged item, please contact us at info@ilsas-luxe.com within 14 days.

In accordance with Australian Consumer Law, you may be entitled to:

  • Replacement

  • Repair

  • Exchange

  • Refund (where applicable under law)

If an item is found not to be faulty, return shipping costs may apply.

Delivery

Delivery times are estimates only and may vary.

Ilsas Luxe is not responsible for delays caused by postal services or external factors.

Orders are shipped via trusted carriers such as Australia Post and delivery partners.

Once an item is marked as delivered, Ilsas Luxe is no longer responsible for the parcel.

Lost Packages

Ilsas Luxe is not responsible for lost packages once proof of shipment has been provided.

If your order is missing, please contact us and we will assist where possible.

Third-Party Links

Our website may contain links to third-party websites.

Ilsas Luxe is not responsible for the content, policies, or practices of these external sites.

Limitation of Liability

To the fullest extent permitted by law, Ilsas Luxe is not liable for any direct or indirect damages resulting from:

  • Use or inability to use the website

  • Products purchased through the website

  • Unauthorized access to your data

This includes loss of profits, data, or other intangible losses.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
info@ilsas-luxe.com