Shipping & Delivery

Ilsas Luxe (Australia)

At Ilsas Luxe, we aim to provide a smooth and reliable delivery experience across Australia.

Shipping Times and Costs

Due to high order volumes during sale periods, dispatch may take up to 7 business days.

We currently ship within Australia using the following options:

  • Standard Shipping – AUD $10 | 1 to 10 business days

  • Express Shipping – AUD $15 | 1 to 4 business days

Free Shipping Offers:

  • Free Standard Shipping on orders over AUD $100

  • Free Express Shipping on orders over AUD $150

Pre-Orders

If your order includes a pre-order item, your full order will be shipped once the pre-order item is available.

If you would like your items shipped separately, we recommend placing separate orders.

Dispatch and Tracking

All items are processed with care. Please allow:

  • 2–3 business days for order processing

  • 4–7 business days during sales or promotional periods

We do not dispatch orders on weekends or public holidays.

Once your order has been shipped, you will receive a tracking number to monitor your delivery.

Orders are shipped via trusted carriers such as Australia Post and other local delivery partners.

If you have an urgent request, please contact us at info@ilsas-luxe.com, and we will do our best to assist.

Delivery Responsibility

Customers are responsible for ensuring correct delivery details and for accepting their orders.

If a delivery fails due to incorrect information or missed delivery, any re-delivery costs will be the responsibility of the customer.

If store credit is issued, original shipping costs will not be refunded. For orders with free shipping, the shipping cost may be deducted from the total refund amount.

Delays and Liability

While we aim to meet all delivery timeframes, Ilsas Luxe is not responsible for delays caused by postal services, external factors, or unforeseen circumstances.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:
info@ilsas-luxe.com